Frequently Asked Questions
We primarily serve the Lower Mainland area including Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Langley, Tsawwassen, Ladner, Delta, Surrey, South Surrey, White Rock, and Coquitlam. We are dedicated to providing driving instruction across the major metro areas surrounding Vancouver.
Our instructors are multilingual and can provide lessons in English, Mandarin, Cantonese, Vietnamese, Turkish, Hindi, Dari, Urdu, Punjabi, and Farsi. We take pride in having instructors fluent in the most commonly spoken languages in our region.
You can schedule lessons by calling our office at 604-537-3525 or emailing us at firstname.lastname@example.org. We try to be as flexible as possible to accommodate your schedule. We understand you are busy, so we make scheduling driving lessons quick and convenient.
Yes, for your convenience, our instructors can pick you up and drop you off at your home or other location within our service areas. This door-to-door service saves you time and hassle.
Yes, for an additional charge, we can handle booking your ICBC road test for you to make the process smooth and convenient. Let us take care of scheduling, so you can focus on preparing for your test (signed ICBC waiver required).
Our packages include a set number of 1-hour driving lessons plus extras like pick-up/drop-off, use of our vehicle for the road test, and practice time before the test. We aim to provide maximum value in our bundled offers.
Packages are priced according to the number of lessons included. More lessons mean a higher package price. We also have standalone options like individual lessons and just road test rental. Our tiered pricing allows flexibility.
You need to cancel at least 48 hours before your scheduled lesson time to receive a full refund for an individual lesson. Cancellations less than 48 hours in advance are not eligible for a refund. Please provide us with 2 days notice for cancellations.
After taking the first class in a package, you can request a refund for the remaining unused lessons. You'll be charged for each lesson taken plus a $42 processing fee. Leftover lessons expire after 12 months. Check our refund policy for full details.
Cancellations with less than 48 hours notice have a $40 cancellation fee. With less than 24 hours notice, you'll be charged the full lesson price. We kindly ask for 48 hours notice to avoid cancellation fees.
In the case of illness, a doctor's note must be provided in lieu of paying the late fee, in order to save the missed appointment.
Refunds are processed within 5 business days in most cases. The refund will be issued to the original payment method. We aim to complete refunds quickly after approved requests.